399k Privacy Policy

1. Purpose and Scope of Data Collection

399k collects certain personal information in order to operate its services properly. We never collect unnecessary information and we do not sell your information to third parties.

1.1 Types of Information Collected

• Information provided at registration: name, email address, date of birth, and mobile number.
• Identity verification information: national ID card or passport details (where applicable).
• Financial transaction information: details of transactions carried out via bKash, Nagad, Rocket, Upay, or bank transfer.
• Technical information: IP address, browser type, device information, and cookie data.
• Usage history: game-playing patterns, login times, time spent on the platform.

1.2 Methods of Data Collection

Information is collected directly from you (registration forms, transactions), automatically (cookies and log files), and through third-party identity verification services. In each case, only the minimum necessary information is collected.

2. Purposes of Data Use

Collected information is used only for the following purposes:

• Creating and managing your account and verifying your identity.
• Processing financial transactions including deposits and withdrawals.
• Preventing fraud, money laundering, and unauthorized access.
• Providing customer service and support — in particular through our 24/7 Bengali live chat.
• Meeting regulatory obligations and fulfilling legal responsibilities.
• Improving platform performance and refining the user experience.
• Communicating relevant promotional offers and bonuses (with your consent).

3. Disclosure of Information and Sharing with Third Parties

399k places the highest importance on the confidentiality of your personal information. Information may be shared in the following limited circumstances:

3.1 Permitted Disclosures

• Payment processors: Only the necessary information is shared with bKash, Nagad, Rocket, Upay, and banks for the purpose of verifying transactions.
• Identity verification services: With designated service providers for fraud prevention and age verification.
• Legal obligations: We are required to provide information upon a court order or a lawful request from a government authority.
• Corporate changes: In the event of a merger or acquisition, information may be transferred after notifying you in advance.

3.2 What Is Never Done

• Selling, renting, or transferring your information in exchange for value.
• Disclosing information to marketing agencies or advertisers.
• Profiling or sharing with data brokers without your consent.

4. Data Security Measures

We apply industry-standard technology and practices to keep your personal information secure:

• SSL/TLS encryption: SSL encryption is active on all our pages, keeping data transmission completely secure.
• Encrypted database: Collected information is stored in encrypted form on secure servers.
• Limited access: Only authorized staff can access the necessary information.
• Regular security audits: Regular audits are conducted to identify system vulnerabilities.
• Two-factor authentication: An additional layer of security is provided to protect your account.
• Firewall protection: Advanced firewall systems remain active to prevent unauthorized access.

5. Cookie Policy

399k uses cookies for the website to function properly. Cookies are small text files stored in your browser.

5.1 Types and Use of Cookies

• Essential cookies: Used to maintain login sessions and ensure basic functionality. The platform does not work without these cookies.
• Functionality cookies: Help remember your preferences and settings, such as language selection.
• Analytics cookies: Used to understand website usage patterns, which helps us improve our service.
• Security cookies: Used to detect fraud and unauthorized transactions.

5.2 Cookie Controls

You can control or reject cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt some platform functionality.

6. Data Retention Period

We retain your information only for as long as it is necessary for the relevant purpose or to meet legal obligations.

• Active account: All information is retained for as long as the account remains active.
• After account closure: Financial and identity-related information is kept for the period determined by regulatory requirements.
• Transaction records: May be retained for an extended period for legal and audit purposes.
• Marketing data: Deleted immediately upon withdrawal of your consent.

Once the designated period has passed, information is securely deleted or anonymized.

7. Your Rights

As a user of our platform, you have the following rights:

7.1 Right of Access

You may request from us at any time, and we will inform you of what information we hold about you.

7.2 Right to Rectification

If there is any error in your information, please request a correction. We will make the correction within a reasonable time.

7.3 Right to Erasure

You may request deletion of your data; however, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. Contact us at the support email and we will take immediate action.

7.5 Data Portability

You may request to receive your information in a structured and readable format.

8. Protection of Minors' Information

399k is a 21+ platform. We do not intentionally collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will immediately close that account and delete the information.

If a parent or guardian suspects that their child has registered on our platform, please contact us.

9. International Data Transfers

Our servers and service providers may be located in various countries. Wherever data is processed, we ensure that:

• Information is always handled in accordance with this privacy policy.
• Data transfer agreements with appropriate security safeguards remain in effect.
• International data protection standards are followed.

10. Response to Security Breaches

In the event of a data security breach, we will take the following steps:

• Begin an investigation as quickly as possible after the breach is identified.
• Notify affected users within an appropriate timeframe.
• Analyze the nature and scope of the breach and take corrective action.
• Upgrade systems to prevent the same type of breach in the future.
• Notify the relevant authorities if required.

11. Third-Party Links

If our platform contains links to third-party websites, we are not responsible for the privacy policy of those websites. We recommend reading their own privacy policy before visiting any third-party website.

12. Changes to the Privacy Policy

We may update this privacy policy from time to time. If there are any significant changes, we will notify you in advance by email or through a notice on the platform. Continued use of the platform after changes are made will be considered consent to the new policy.

The most recent effective date will be noted at the top of this page. Previous versions are retained and can be sent upon request.

13. Complaints and Dispute Resolution

If you have any complaints or concerns regarding our privacy policy, please contact us directly in the first instance. We will consider your complaint seriously and work toward a resolution.

If you are not satisfied with our response, you may file a complaint with the relevant data protection authority.