Safe and Responsible Gaming

399k Responsible Gaming: Your Protection is Our Priority

399k believes gaming should be a safe form of entertainment. Our responsible gaming policy, self-regulation tools, and 21+ age limit help keep you protected and informed.

Why is Responsible Gambling Important?

Online gaming or betting is an enjoyable form of entertainment for many people. But for some, it can spiral out of control and cause financial, family, and mental health problems. 399k always wants our players to enjoy themselves mindfully and within their limits.

Responsible gaming means making the right decisions for yourself. How much time you spend, how much money you use, and when to take a break — all of that should be in your hands. We are committed to giving you that control.

Remember: The purpose of gambling should be entertainment, not a source of income. Never bet with borrowed money or money you need for essentials.

21+

399k is only for individuals aged 21 and above. Opening an account or playing games by minors is strictly prohibited.

Age verification is a mandatory part of our registration process. If we determine that an account belongs to a minor, it will be immediately suspended and all deposited funds will be returned.

Our Core Principles

Age Verification and Protection

We verify the age of every new account. Opening an account at 399k for anyone under 21 is strictly prohibited. Protecting minors is our highest priority.

Setting Deposit Limits

You can set your own daily, weekly, or monthly deposit limit. This helps you avoid overspending and enjoy the platform within a defined budget.

Time-Out Feature

If you feel you need a break, you can take a time-out ranging from 24 hours to 6 weeks. During this time your account will be temporarily deactivated.

Self-Exclusion

If you are experiencing long-term problems, you can apply for self-exclusion. This can last from 6 months up to permanently. No promotional communications or bonus offers will be sent while exclusion is active.

Session Time Limit

You can set the maximum duration for each gaming session yourself. Once the set time is up, the system will automatically notify you and give you the option to end the session.

24/7 Support

For any issue, our live chat support team is available 24 hours a day, 7 days a week to help you in Bengali. Contact us for any advice or assistance related to safe gaming.

Signs of Problematic Gambling

Seek help immediately if you or someone close to you shows any of the following signs:

Repeatedly placing bets in an attempt to recover lost money.
Hiding gambling activity from family or friends.
Using money set aside for everyday essential expenses on gambling.
Feeling anxious, angry, or depressed when unable to gamble.
Neglecting work, studies, or family responsibilities due to gambling.
Borrowing money to gamble in order to pay bills or cover urgent expenses.
Being unable to stop even after spending more time or money than intended.

Tips for Safe Gaming

Following these simple guidelines will keep gaming enjoyable at all times:

Set a fixed budget before you play and stick to it.
Never treat gambling as a source of income.
Take regular breaks and spend time with family and friends.
Avoid gaming when you are feeling stressed or upset.
Keep our deposit limit and session timer tools active.
If you notice any problems in yourself, contact our support team promptly.
Let a family member know about your gaming habits.

Self-Regulation Tools

At 399k, we provide several effective tools to help you manage your gaming experience.

Deposit Limit

You can set a maximum amount for your daily, weekly, or monthly deposits. Once a limit is set, lowering it takes effect immediately. A 24-hour waiting period applies when increasing a limit.

Session Time Limit

Set the maximum duration for each gaming session yourself. Once the set time has passed, the system will automatically remind you and give you the option to end the session.

Time-Out (Temporary Break)

Temporarily deactivate your account for 24 hours, 7 days, 1 month, or 6 weeks. During a time-out, you will not be able to place bets, make deposits, or receive bonuses.

Self-Exclusion

For long-term problems, apply for self-exclusion from 6 months up to permanently. Our support team is available on 24/7 live chat to assist you through this process. Promotional communications will be paused while exclusion is active.

Loss Limit

Set a limit on the maximum amount you can lose within a given period. Once this limit is reached, the system will not allow any further bets, protecting you from larger losses.

Reality Check Notifications

At regular intervals, you will be shown the duration of your gaming session and the amount you have spent. This keeps you aware of your situation and helps you make informed decisions.

To activate any tool, contact our live chat support or email us directly at: [email protected]

399k's Commitment

We are not just a gaming platform — we are committed to the long-term wellbeing and happiness of our players. Below are our core commitments.

Fair Play SSL Protection 21+ Age Limit 24/7 Support

Safe and Secure Platform

Our platform is secured with SSL encryption technology. Your personal information and financial transactions remain completely safe.

Fair Games and Transparent Rules

All our games operate under fair play principles. Full transparency is maintained regarding game rules and payouts.

Protection of Minors

We are firmly committed to preventing minors from gambling. Strict age verification procedures and family protection measures are in place.

Support in Times of Difficulty

Our Bengali support team is always here for you for any assistance related to gambling addiction or problematic gaming. Do not hesitate to seek help.

How to Get Support?

Live Chat

Reach our 24/7 Bengali live chat support directly. Our experienced support representatives will assist you with all matters related to responsible gaming.

Email Support

For any responsible gaming request or concern, email us at: [email protected] — we respond promptly.

Read the FAQ

Answers to common questions about responsible gaming, account limits, self-exclusion, and more can be found on our FAQ page.

Frequently Asked Questions

Yes, 399k is only for individuals aged 21 and above. Age is verified during registration, and any attempt by a minor to open an account is immediately rejected.

You can set a deposit limit by contacting our 24/7 live chat support. Daily, weekly, or monthly limits can each be set separately. Lowering a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period.

Self-exclusion is a voluntary measure to stop yourself from gaming. Once activated, you will not be able to log in, deposit, or place bets on your account for a set period (from 6 months up to permanently). During this time, no promotional emails or bonus offers will be sent to you. It can be activated by contacting us via live chat or at [email protected].

A time-out is a temporary break, lasting up to 6 weeks. Once it ends, the account is automatically reactivated. Self-exclusion, on the other hand, is long-term and can last 6 months or more — even permanently. A specific process must be followed to lift a self-exclusion.

Contact our live chat support right away. Our trained team will help you activate self-exclusion or other protective tools. You can also email us at [email protected]. If needed, let a family member or someone you trust know as well.

If a family member is showing signs of problematic gaming behaviour, please contact our support team. We will help put protective measures in place on the relevant account. You can also report it anonymously if you prefer.